does LiveSupportZone work?
The LiveSupportZone tracks each visitor's actions and
directs visitors. Our system is a powerful sales and
consulting tool in real-time mode.
Your managers can now learn what visitors are on your
site, what country they are from, and what chapter,
site or e-shop they visit at any time. Consequently,
managers can observe and learn the interests of each
The only action required is dialoging with each visitor.
And now its available using LiveSupportZone!
To begin, visitors can agree to start a dialog. In
this case, the operator's interface shows a new dialog
window. The visitor also can refuse help. In this case,
the manager would receive a corresponding message.
In addition, the manager can direct visitors through
Web sites and at any moment try to dialog with the visitor.
The manager learns not only visitors IP-addresses, but
also their country, browser, and keywords that they
used to access your site from search engines.
If you have goods or services on your site, you will
know the interests of each visitor. As a result, you
will know what services and goods you can propose to
him or her.
Another function of our service is user consulting,
technical support or simply addressing visitors questions.
The manager always knows when a new visitor appears
and his path on the site. The manager only needs to
click on a visitor to dialog with him. All managers
work statistics are saved and available for peruse by
All dialog archives are saved with filters using different
parameters. This feature allows the director complete
control of its operators work to evaluate its effectiveness.
The Archive also contains statistics for such parameters
- where the visitor originates;
- the visitors paths;
- time spent by the visitor on each site;
- and much more.
You get a competitive advantage over other sites because
your site visiting becomes pleasant and the visitor
feels your interest and attention to his needs.
LiveSupportZone is developed in such a way that it
can be easily integrated into any site interface. It
uses standard http protocol, which is why clients and
operators can use our system even when software firewalls
To start use LiveSupportZone, an operator must install
the LiveSupportZone Window Application and setup LiveSupportZone
PHP scripts at web server.
If your site visitor has any questions, he or she must
click a special button on your site. The manager who
is currently online receives a new dialog creation notification.
An operator also can observe a new visitor's appearance
and direct its paths on the site.
Web site visitor's abilities
- The manager can know where the user comes from.
- The manager can observe the visitors paths on the
- The manager can dialog with the visitors.
- The manager can answer visitors using template
- The manager can dialog with more than one visitor
simultaneously and easily switch between them.
- The manager can open pages to show goods and services
on the visitor's screen.
The visitor clicks button on the site.
Text messages exchange
The dialog window opens.
The visitor fills out all of the fields.
If the operator is online, a new dialog is opened.
The visitor dialogs with operator in this dialog window.
If the managers are offline, the visitor would be prompted
to send a message to the support team. This message
will be send to the managers via e-mail.
The manager and visitor can exchange text messages
when the dialog is set.
Push HTML pages to visitor
To send information, enter the text in the 'Your message'
field and click 'Send'.
The text will be inserted in the dialog box.
The visitor can send text messages to managers in a
Sometimes you need to direct visitors to one of your
Web site pages. It may be not only the site's pages,
but also pages created directly for online support or
even other site pages.
To perform this operation, the manager must select
the visitor that he want to direct to another page by
entering the URL and clicking "Push".
This is a very useful function because it allows the
immediate response to each user s needs.
Please, visit demo.livesupportzone.com
to use LiveSupportZone in demo mode